Dear Alpha Robotics users, in order to make you have a better operating experience, the little bee robot management cloud platform V3.8.5 of the Alpha Robotics has been launched. Welcome everyone to upgrade and experience! If you encounter a problem, you can contact your exclusive after -sales assistance to solve it ~
New version introduction
This update optimize the logic of call out for the artificial customer service of the little bee robot management cloud platform, and support artificial customer services from the robot end or little bee background. At the same time, it supports a number of robotic status changes in real time and sorted according to the priority.
Little Bee Robot Management Cloud Platform V3.8.5 New Function Overview
Main modifications:
1. Optimized the UI style and interactive experience of artificial customer service operation background, giving customer service better visual operation experience;
2. Add 5 kinds of robotic work status and sort according to status priority. Customer service can more accurately determine when to access services;
3. Newly added the top robot function in the SN list, so that the designated robot service is more convenient;
4. Support the robot end to initiate artificial services, and directly connect to artificial services in the backstage of little bees;
5. When manual services, support text to vocal responses, or direct customer service voice intervention;
6. Optimized the calculation logic of artificial customer service DAU;
7. Since the manual seat service is a new revision, please go to the robot end “Settings-About BOT” to upgrade the system version to the latest; and contact after-sale person to install the new artificial customer service APP, you will can experience new services on the “manual seat” page on the little bee robot management cloud platform . Please note above!
Little Bee Robot Management Cloud Platform V3.8.5 Function Detailed Instructions
- Optimization of UI styles and interactive experience in artificial customer service operation background
(1) The homepage of artificial seats
(2) SN service details page
You can click on the SN list on the left, or directly click “View Details” in the Fourth Palace of the Video to enter the service details page to perform remote control or manual services for a single SN.
- Five types of working states of robots
The customer service can judge the current robot user interaction according to the state of the robot. The specific rules are as follows:
(1) Transfer to manual service: The current robot has been turned on and is currently in artificial service;
(2) In the dialogue: The current robot has been turned on, and the current robot has a voice dialogue with the robot;
(3) In service: The current robot has been turned on, and the current robot has users who are conducting the robot screen operation;
(4) Standby: The current robot has been turned on, but there is no user interaction;
(5) Rest: The current robot has been shut down.
3. SN function of the top robot
On the robot details page-Basic information of the robot, click the top button to put the robot SN on the top.
The top effect is as below:
You can also click “Cancel Top” to release the SN to the location of the original Plains.
4. The robot side actively initiates artificial customer service
(1) Click the “Artificial Customer Service” button in the upper right corner of the robot end to initiate
(2) You can see the pop -up window in the background of the bee, and you can choose:
Hanging: Click x, click on the blank space, or click to cancel;
Access: Click the “OK” button.
(3) After the access is successful, because it is an external call, the default is a voice dialogue, and the initial is to open the microphone state. The customer service can be directly dialogue.
(4) After the dialogue is over, it can end the artificial dialogue by any side or backstage.
Robotic side: Click on the floating window of artificial customer service, select “Hanging”
Little bee background: Click “Return to the Monitoring List”, refresh the page, switch SN, and switch to “Robot Symposium” as the end of the artificial dialogue.
5. Little bee in the backstage actively involved in artificial customer service
(1) Questions and answer dialogue module, click “Convert to manual dialogue” to get involved in manual artificial
(2) The default is text dialogue. Artificial customer service can be transformed into voice for artificial customer service services according to the content of the user’s words.
(3) Can be switched to voice sessions. At this time, you can hear the user’s voice; the microphone is turned off by default. You can click on the “microphone” button to turn on the microphone and perform direct voice communication.
Post time: Aug-17-2023